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Coronavirus FAQs

We are pleased to confirm that Broadhembury is COV19-Secure and the principles of this are that we:

  1. Have taken a risk-based approach consistent with health & safety law and coronavirus legislation.
  2. Observe hygiene and cleaning procedures
  3. Observe social distancing procedures following government guidance. COVID-19 guidance is constantly being updated.
    If you have received this information attached to your booking confirmation, please look out for any updated information that will be sent to you in your pre-arrival email (sent 48 hours before arrival with us).

If you have received this information attached to your pre-arrival email then it is the most up to date information that we can give you in relation to your booking.

Whilst we are doing everything possible to keep guests and our staff safe, it is important to note that we will be expecting ALL our guests to take all necessary measures to observe social distancing and to protect themselves and others at all times.

The current Government regulations and advice will apply to all our guests at Broadhembury Caravan & Camping Park. To help ensure the safety of all our guests, and our staff, anyone who does not abide by our COVID-19 Secure guidelines will be asked to leave.

Please note that Government regulations and guidelines have been changing very quickly in relation to the coronavirus epidemic. In order to protect our guests and staff, some services or facilities may be reduced or withdrawn altogether, at short notice, dependent on Government guidelines and risk assessments. There will be no reductions or refunds available if this is the case.

Your health prior to arrival

Please do not come to Broadhembury if you feel unwell or are experiencing any of the symptoms of COVID-19.

Government advice states:

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19 – go to https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/ to arrange.

We appreciate it will be disappointing to cancel your holiday because you feel you may have the virus, but please consider that this is what you would wish others to do. Following this Government legislation is essential for the well being of our staff and all our campers, and for the future containment of the virus.

Our terms & conditions in relation to cancellations apply to all reasons for cancelling, including COVID-19.

Track & Trace

In addition to our risk assessment and procedures to ensure our park is COVID-19 secure, we also need to work with the Government Track & Trace System, this is essential in helping to minimise and manage virus transmission. We need to know the names and contact details of everyone who is on the Park at any one time and to keep this data for at least 21 days. If your information has changed since you booked, please email us using ‘Track & Trace’ as the subject line, to holidaypark@broadhembury.co.uk.

Prior to arrival – Balances due

All balance payments must be paid prior to arrival, if you have any balances outstanding on your booking (you can check on your booking summary), please call our office on 01233 620859 to settle these before arrival. We wish to reduce the need for you to enter Reception and to make payments in person.

Please check that any late additions to your trip; for example, an extra car or dog (maximum 2) are booked and paid for in advance of your arrival.

‘Drive through check-ins’

When you arrive at Broadhembury please pull around to the front Reception area, and wait in your car or motorhome in the parking bays to the right side of the arrivals area. In busy times you may have a short wait, please bear with us one of our team will come to escort you to your pitch or hired accommodation.

When we take you to your pitch, or hired accommodation, we will explain all relevant information to you (from an appropriate social distance) and leave you with your full information booklet. This also has your access code for entrance and exit to the Park.

During your stay

From Monday 14th September 2020 UK law states that no one can socialize in a group of greater than 6, either indoors or outdoors.

Please follow the limits on the number of other people you should meet with as a group – it is illegal to be in group of more than six from outside of your household. If you believe that any of the exceptions to this law will apply to your Group whilst at Broadhembury, please discuss this with us prior to your arrival, otherwise we will expect this law to be abided by at Broadhembury and our staff to enforce it during your stay.

Please also note the following during your stay:

  • Observe social distancing at all times and in accordance with Government guidelines
  • Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public. Use hand sanitiser if that’s all you have access to.
  • To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue in a bin immediately. Then wash your hands using soap and water or use a hand sanitising gel.
  • Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people
  • Handsanitiser has been placed at all ‘high touch’ points; however, should you wish to purchase more, we do have a stock in our shop.

Deliveries

Our local take-aways and delivery services are all operating as usual, please book these directly – you will have full details in your Welcome Pack. Please meet your delivery driver at the main Reception area, they cannot proceed to your pitch or accommodation.

If you wish to arrange a shopping delivery whilst you are with us, please let us know and we will arrange for supermarket deliveries to go directly to your pitch. Please arrange supermarket deliveries only between the hours of 10am to 6pm. As Fridays can be exceptionally busy with arrivals, please avoid Friday deliveries if at all possible.

Many small local providers are now delivering everything from fresh produce boxes, to afternoon teas and picnics – the best source of information for this is the website/facebook group ‘Ashford Delivers’.

Visitors

We regret that at the moment we are unable to accept day visitors to Broadhembury. We must work to ensure our Facilities are not overstretched and that our staying campers, and staff, remain as safe as possible.

Any visitors given access to the Park by our guests, will be asked to leave immediately. These measures are in place to help social distancing and for everyone’s safety.

We are happy to recommend places nearby that may be ideal to meet up with friends and family.

Reception

Our shop & Reception are open, and we’re happy to see you, but due to social distancing are restricting access to one person at a time.

We are still stocking a wide range of provisions and local produce; diary products and bakery & butcher by pre-order. All pre-orders must now be paid for on ordering.

To help keep you and our staff safe, we have hand sanitiser at the entrance and have installed a protective screen at the till area.

In line with Government guidelines, we ask that those that are able to do so, wear a face covering at all times whilst in our shop & Reception area.

Our Park telephone numbers are 01233 620859 (main reception) and 07751 773927 – if you prefer to discuss something over the phone, or wish to arrange for us to come to your pitch, we are happy to do so. You can also email us on holidaypark@broadhembury.co.uk at any time during your stay. Please bear with us in busy periods.

Our facilities buildings

Our Beeches, Hollies & Acorns Facilities buildings will now be closed for fixed cleaning times, as follows:

Beeches – Ladies: 10am – 10.45am
Beeches – Gents: 10.45am-11.30am
Hollies – Ladies: 12.00 noon – 12.45pm
Hollies – Gents: 12.45pm – 1.30pm
Acorns – 2.15pm – 2.45pm

For your convenience, during the closed cleaning times, the disabled facility and the Family Bathroom in the Beeches & Hollies will be available for general toilet use. We ask that out of consideration for others you keep your time in here to a minimum, so please do not use the showers during these times.

Please help keep everyone safe by washing or 4anitizing your hands on entering any Facilities buildings and before touching any doors or equipment.

At regular intervals throughout the day, all high touch areas will be cleaned down with disinfectant and sprayed with anti-viral cleaner.

Showers – Please do not queue for showers. It is rare for all the showers at Broadhembury to be in use at one time. However, if this is the case, please do not queue, but return at a less popular time during the day.

Campers kitchens – Please do not queue for sinks but return at a later time. In the Adults’ Beeches kitchen, please wait for someone to leave before proceeding into the room. Hand sanitizers are available for your use before and after touching the fridge doors, etc.

If, at any time during your stay, you have any concerns regarding hygiene, please contact us immediately on 01233 620859 (main reception) or 07751 773927 or email
holidaypark@broadhembury.co.uk.

Holiday home hire and glamping accommodation

On arrival we will escort you to your accommodation, but will not accompany you inside.

Everything inside your accommodation will have been cleaned to the highest possible standards and in accordance with published Government guidelines.

When weather permits, windows and tent doorways will be left open to allow maximum ventilation of the accommodation before your arrival.

Any surplus soft furnishings in the accommodation that cannot easily be cleaned will be removed (we are sorry if our glamping tents don’t look as pretty as usual); for example, bed runners, blankets and cushions. You may therefore prefer to bring some of your own.

It is rare at Broadhembury that we will need to enter your accommodation for any maintenance issues; however, if this were to be the case, we ask that you step outside whilst our team enter your accommodation. They will wipe down all surfaces they need to touch, both before and after. If possible, please arrange for anyone to enter your accommodation when you are off site. This can be done by contacting us on the telephone – 01233 620859 (main reception) or 07751 773927 or email holidaypark@broadhembury.co.uk.

When leaving your accommodation, please leave all windows open (when weather permits).

To help stay CV-19 Secure, we are no longer requesting key deposits for our holiday home keys as this prevents you needing to have contact with us at the beginning and end of your stay. However, we kindly request that you leave the key on the dining table at the end of you stay. If the key is not left we regret that we will charge £10 for a replacement key.

If you have felt unwell during your stay, it is essential that you let us know by telephone.

Playpark & playing field

Parents are responsible for supervising their children including:

  • their hygiene routines (that hands are sanitised on entry to and exit from the play area)
  • to ensure they observe social distance
  • parents should not permit children to enter the play area unaccompanied, or when it is already busy and therefore social distancing cannot be observed

Hand sanitiser stations have been installed at child-friendly height at the entrance/exit to the play area.

Clear signage is in place to remind everyone of the new COVID-19 Secure requirements.

It is not reasonably practicable to clean most outdoor play areas; however, they are exposed to the elements which kill the virus.

Parents should report any contamination concerns to the Park on the following numbers; 01233 620859 (main reception) or 07751 773927 or email holidaypark@broadhembury.co.uk.

Games room

Our games room is a large well ventilated building and we ask that if you wish to use it, social distancing is observed at all times. If it is in use when you wish to go in, and you cannot socially distance, please return at a later time.

All equipment that is hired from our Reception will be cleaned with disinfectant and cleaned with antiviral spay before being given to the next customer.

Children generally

We appreciate that children being given the freedom to roam Broadhembury and make new friends independently was previously one of our big plus points for families; however, at this time, we ask that you always accompany your children around the Park, in the Facilities buildings, on the play parks and in the games room.

Please do not allow children to roam unsupervised around the park so that they, albeit inadvertently, break the social distance rule.

If you feel unwell whilst at Broadhembury

The incubation period of COVID-19 is thought to be between 2 to 14 days (it is believed to be an average of 5 days). This means that if you remain well 14 days after contact with someone with confirmed coronavirus, you have probably not been infected.

If you become unwell and believe you have been exposed to COVID-19:

  • You should call NHS 111 from your mobile (or 999 if an emergency i.e. if you are seriously ill or injured or your life is at risk) and outline your current symptoms.
  • Report becoming unwell on Park to our staff, you will be removed to an area which is at least 2 metres away from other people.
  • If it is possible to open a window, do so for ventilation.
  • The individual who is unwell should call NHS 111 from their mobile (or 999 if an emergency i.e. if they are seriously ill or injured or their life is at risk).
  • Whilst you wait for advice from NHS 111 or an ambulance to arrive, you should remain at least 2 metres from other people. You should avoid touching people, surfaces and objects and cover your mouth and nose with a disposable tissue when you cough or sneeze and put the tissue in a bag or pocket then throw the tissue in the bin. If you don’t have any tissues available, you should cough and sneeze into the crook of your elbow.
  • If you need to go to the toilet whilst waiting for medical assistance, you should use a separate toilet if available (please ask our staff to advice in this instance).