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Coronavirus FAQs

What will Broadhembury be doing to protect guests whilst on holiday?

We are pleased to confirm that Broadhembury is COV19-Secure and the principles of this are that we:

(1) Have taken a risk-based approach consistent with health & safety law and coronavirus legislation.
(2) Observe hygiene and cleaning procedures
(3) Observe social distancing procedures following government guidance.

COVID-19 guidance is constantly being updated.

Whilst we are doing everything possible to keep guests and our staff safe, it is important to note that we will be expecting ALL our guests to take all necessary measures to observe social distancing and to protect themselves and others at all times. 

The current Government regulations and advice will apply to all our guests at Broadhembury Caravan & Camping Park.  To help ensure the safety of all our guests, and our staff, anyone who does not abide by our COVID-19 Secure guidelines will be asked to leave.

Please note that Government regulations and guidelines have been changing very quickly in relation to the coronavirus epidemic.  In order to protect our guests and staff, some services or facilities may be reduced or withdrawn altogether, at short notice, dependent on Government guidelines and risk assessments.  There will be no reductions or refunds available if this is the case.  If you have any specific queries or have something that is particularly important to you, please email us directly on holidaypark@broadhembury.co.uk for an up-to-date answer on this quickly changing situation.

Here are some of the things we will be doing to keep customers, staff and the local community as safe as possible:

Risk Assessments

Industry body (British Holiday Parks Association) Coronavirus risk assessments will be in place for guests and staff.

Track & Trace

In addition to our risk assessment and procedures to ensure our park is COVID-19 secure, we also need to work with the Government Track & Trace System, this is essential in helping to minimise and manage virus transmission.  We need to know the names and contact details of everyone who is on the Park at any one time and to keep this data for at least 21 days.  If your information has changed since you booked, please email us using ‘Track & Trace’ as the subject line, to holidaypark@broadhembury.co.uk.

Hand sanitisers

We’ve been busy installing plenty of hand sanitiser stations at key points around the Park; for example at all high traffic touch points, outside of Facility doors, at touch pads, etc.

The check-in process:

  • Payment will be required for all bookings prior to arrival
  • You will still be personally met and greeted at Broadhembury, but this will now be done outside, observing social distancing, rather than in our Reception.
  • If you prefer not to be met, please call or email ahead, on 01233 620859 and we will be able to put alternative arrangements in place for you.

Signage

  • Clear signage to guide, reassure and inform guests about keeping socially distant from others.
  • Signage asking all guests to wash hands before using the facilities
  • Clear signage asking children to be accompanied around the Park

Our Facilities

All our Facilities buildings will be open.  However, our Beeches, Hollies & Acorns Facilities buildings will now be closed for fixed cleaning times, as follows:

Beeches – Ladies: 10am – 10.45am
Beeches – Gents: 10.45am-11.30am
Hollies – Ladies:  12.00 noon – 12.45pm
Hollies – Gents:  12.45pm – 1.30pm
Acorns – 2.15pm – 2.45pm

For your convenience, during the closed cleaning times, the disabled facility and the Family Bathroom in the Beeches & Hollies will be available for general toilet use.  We ask that out of consideration for others you keep your time in here to a minimum, so please do not use the showers during these times.

  • All cleaning products are antiviral and kill 99% of all known bacteria and viruses.
  • Children must be accompanied when using the Facilities to help ensure that social distancing is observed as appropriate.

Games room

Our games room is a large well ventilated building and we ask that if you wish to use it, social distancing is observed at all times. If it is in use when you wish to go in, and you cannot socially distance, please return at a later time.

All equipment that is hired from our Reception will be cleaned with disinfectant and cleaned with antiviral spay before being given to the next customer.

Playgrounds, play equipment and sports field

Our playgrounds, play equipment and sports fields will be open.  However, we ask that parents are responsible for supervising their children including:

  • their hygiene routines (that hands are sanitised on entry to and exit from the play area)
  • to ensure they observe social distance
  • parents should not permit children to enter the play area unaccompanied, or when it is already busy and therefore social distancing cannot be observed

Hand sanitiser stations have been installed at child-friendly height at the entrance/exit to the play area.
Clear signage is in place to remind everyone of the new COVID-19 Secure requirements.
It is not reasonably practicable to clean most outdoor play areas; however, they are exposed to the elements which kill the virus.

Parents should report any contamination concerns to the Park on the following numbers; 01233 620859 (main reception) or 07751 773927 or email holidaypark@broadhembury.co.uk.

Children generally

We appreciate that children being given the freedom to roam Broadhembury and make new friends independently was previously one of our big plus points for families; however, at this time, we ask that you always accompany your children around the Park, in the Facilities buildings, on the play parks and in the games room.

Please do not allow children to roam unsupervised around the park so that they, albeit inadvertently, break the social distance rule.

Our Reception

Our shop & Reception are open, and we’re happy to see you, but due to social distancing are restricting access to one person at a time.

We are still stocking a wide range of provisions and local produce; diary products and bakery & butcher by pre-order.  All pre-orders must now be paid for on ordering and will be left outside reception for collection.

To help keep you and our staff safe, we have hand sanitiser at the entrance and have installed a protective screen at the till area.

Visitors

We regret that at the moment we are unable to accept day visitors to Broadhembury.  We must work to ensure our Facilities are not overstretched and that our staying campers, and staff, remain as safe as possible.

Any visitors given access to the Park by our guests, will be asked to leave immediately.  These measures are in place to help social distancing and for everyone’s safety.

We are happy to recommend places nearby that may be ideal to meet up with friends and family.

Holiday home hire & glamping

On arrival we will escort you to your accommodation, but will not accompany you inside.

Everything inside your accommodation will have been cleaned to the highest possible standards and in accordance with published Government guidelines.

When weather permits, windows and tent doorways will be left open to allow maximum ventilation of the accommodation before your arrival.

Any surplus soft furnishings in the accommodation that cannot easily be cleaned will be removed (we are sorry if our glamping tents don’t look as pretty as usual); for example, bed runners, blankets and cushions. You may therefore prefer to bring some of your own.

It is rare at Broadhembury that we will need to enter your accommodation for any maintenance issues; however, if this were to be the case, we ask that you step outside whilst our team enter your accommodation.  They will wipe down all surfaces they need to touch, both before and after.  If possible, please arrange for anyone to enter your accommodation when you are off site.

Being a 5* Park and priding ourselves on our cleanliness and we will continue to uphold the highest standards of cleanliness during this time. Our white all-cotton linen is washed at 60’c with added antibacterial cleanser.  All beds, pillows, duvets are fitted with additional protectors.

When leaving your accommodation, please leave all windows open (when weather permits).

If you have felt unwell during your stay, it is essential that you let us know by telephone.

Should I buy travel insurance?

Yes. We strongly recommend that you have comprehensive travel insurance for any holiday you take. We recommend you take out a policy, which covers you in the event of cancellation.  Broadhembury’s own cancellation plan does not cover Coronavirus or similar circumstances.

Make a new booking for 2020 or 2021 here.